Compliments, Comments & Complaints

At our Hospital, we prioritise your experience and well-being. We strive to deliver courteous and professional care and service at all times. If, however, your experience falls short of your expectations, we encourage you to share your feedback with us. Your input is invaluable in helping us maintain and improve our standards of care.

Whether you have a compliment, concern, or complaint, we are here to listen. No feedback is too small to mention. Please don’t hesitate to approach any staff member or request to speak with our Nursing Unit Manager. Your feedback matters, and addressing your concerns is a priority for us.

Patient Feedback We are dedicated to providing exceptional care and customer service to our patients. Your feedback plays a crucial role in evaluating and enhancing the care we deliver. We greatly appreciate the comments and suggestions you provide to help us improve our services. If you have comments, compliments or complaints you can fill in the form below.

If you wish to make a complaint, there are several options. We would prefer to help while you are in hospital so please let us know. You may: Discuss your concerns with us via Phone: (03) 9720 3388 or email to [email protected]